Terms and Conditions

We welcome you to The Carlin Boutique Hotel booking website and hope you enjoy your experience. You must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. The Carlin Boutique Hotel will accept your reservation subject to the following terms and conditions.

The Carlin Boutique Hotel reserves the right to change, modify, add or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of The Carlin Boutique Hotel to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.

Covid19

The Carlin Boutique Hotel are very committed to the safety, health and welfare of our guests and staff. We stringently apply all rules and regulations related to managing Covid 19 as directed by the Government of New Zealand. 

These regulations change from time to time and we are continually updating our standards and approach to this evolving situation.

In addition, once the Covid-19 Protection Framework is introduced, the Carlin Boutique Hotel will only accept guests with a valid vaccination certificate from or approved by, the Ministry of Health, New Zealand. 

Payment Policy 

Advance Purchase reservations – the full reservation amount will be charged to your credit card at the time of booking. Advance Purchase reservations are non-refundable and non-transferable. 

Flexible Rate reservations – the full reservation amount will be charged to your credit card 30 days prior to to the arrival date of the reservation. Flexible Rate reservations are transferable if the transfer request is made at least 31 days prior to the arrival date , subject to the Terms and Conditions of the specific rate plan of the reservation. 

For all reservations, the final amount for payment will be shown in New Zealand Dollars and will be charged to your credit card at the amount shown or converted to your local currency by your credit card company. The Carlin Boutique Hotel is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.

All other due payments whilst staying at The Carlin Boutique Hotel will be settled in full before the customer checks out.  

In the event where the customer’s overdue account is referred to a collection agency and/or law firm, the customer will be liable for all costs incurred. 

Credit card fees when you book and pay online or over the phone

When paying charges by credit card, The Carlin Boutique Hotel charges 2.2% of the full amount for credit card transaction fees. 

Cancellation Policy

All reservations at The Carlin Boutique Hotel must be guaranteed by a valid credit card. 

For all reservations cancelled within 30 days of the arrival date, the prepayment is non-refundable. 

Flexible Rate reservations cancelled on or before the 31st day prior to arrival will not be charged a penalty or cancellation fee. 

Note: Some Special Promotional Hotel Deals and Rates require full payment up front with no cancellations or changes accepted – these are clearly stated on the terms and conditions page for each deal as applicable. In most cases these bookings are non refundable or transferable.

Cancellations may be made by contacting our hotel by email: [email protected] or Tel +64 3 2 CARLIN (+64 3 2 227 546). 

The Carlin Boutique Hotel does not warrant or guarantee that all or any deposits or prepayments for goods or services that you may have ordered from any third party providers will be refunded, and will in no way be obligated to make up any shortfall. You must contact any third party providers and make your own arrangements with them.

Covid19 Cancellation Policy

All reservations must be fully pre-paid 30 days prior to arrival. Any prepayment made for a reservation which is later cancelled due to Covid 19 travel restrictions will have their non-refundable prepayment transferred to a future date.

The transferred prepayment must be used within 6 months of the original reservation and is subject to availability, but The Carlin Boutique Hotel will do their utmost to find you a new dates. Suite rates may vary from the original reservation.

Waitlist Policy

If your requested room is unavailable, you can ‘Waitlist’ the room. Waitlisted reservations are not guaranteed and are not charged. If the room(s) you have waitlisted become(s) available before the check-in date, you may be contacted to see if you would like to complete your reservation. In this case, more guests may be contacted than there are rooms available and so reservations will be accepted on a ‘first come, first served’ basis.

Guarantee Policy

All reservations require a valid credit card guarantee at the time of booking. The guarantee ensures that your reservation will be held from 3pm on the day of arrival until 10am the following morning.

If you have not arrived at the Hotel by 10am the following day, your booking will be cancelled. 

Early Departure

Some reservations have an early departure penalty and some room rates may also require a minimum stay. You may change your check out date without penalty only if your rate and The Carlin Boutique Hotel terms and conditions of your room rate permit this.

Relocations

The Carlin Boutique Hotel retains the right to cancel or relocate any bookings without notice. Any booking cancelled by The Carlin Boutique Hotel is refundable. 

Tax Information

New Zealand Goods and Services Tax (GST) is included in all amounts shown and charged to your credit card. The Carlin Boutique Hotel is required by New Zealand law to charge GST on all goods sold or used within New Zealand. The GST rate is 15% and subject to change without notice.

Reservation Limits

By using this website and paying for your reservation by credit card you represent and warrant that you are a minimum 18 years of age to use to use this site and create legal binding obligations for any liability incurred. You agree that you will be personally and financially responsible for the use of this website and for anyone you have supplied your login information to or who otherwise has access to or uses your login information. 

The Carlin Boutique Hotel has established limits on the number of rooms that are able to be booked on our website on a single date. This limit will be 2 rooms per booking date.

Should you wish to reserve more than 2 Suites or Rooms atThe Carlin Boutique Hotel on any one date then you should contact the hotel directly on our contact numbers supplied or call (+64) 03 2 227 546.

All rooms are sold on a twin share basis. There will be extra charges applicable if the number of adults in the room exceeds two. Up to two children stay for free provided they are 12 years of age or under, and are using existing bedding in the room. Cots are available free of charge for children under two years of age but linens are additional- please contact the hotel to confirm availability.

Unless otherwise stated charges are for accommodation only and all other charges (such as for food and beverages and other hotel services) will be paid at the completion of your stay at a The Carlin Boutique Hotel

Check In Policy

Check in at The Carlin Boutique Hotel hotels is from 3pm New Zealand time on the day of arrival. You may purchase an early check in prior to 3pm subject to availability. Contact the Guardian Angel on +64 21 227 5461 (+64 21 CARLIN1) or Email: [email protected]

You will be required to provide either a credit card number at the time of check in as security for any extra charges you may incur while at the hotel. If you do not have a credit card available at check in then you will be required to provide a pre-authorisation of your expected final balance upon issuance of your key access.

The person registering at check in must be a minimum 18 years of age and at least one adult of 18 years or older staying in booked accommodation room(s).

Check Out Policy

Check out at The Carlin Boutique Hotel is midday (12pm) New Zealand time on the day of departure. Late check out is permitted for up to two hours and is chargeable. Please contact Reception for the current two hour late departure charges. The hotel’s decision on any extension of check out time is final. Extra charges may apply for any extension to the check out time at the discretion of the hotel. 

If you provided a cash security deposit on arrival, any unused cash deposit will be refunded to the user at check out. 

Minors

Persons under the age of 18 must be accompanied by a responsible adult.

Special Requests

The Carlin Boutique Hotel will strive to honour any request for specific rooms types or bed types and will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued by The Carlin Boutique Hotel then your request cannot be guaranteed.

Pets

The Carlin Boutique Hotel is pet friendly for small/medium pets not over 14kg. Our specific Pet Policy applies that requires you to be responsible for your pet, and cover the cost of any damage or cleaning requirements. This may include a holding deposit which may not be refunded. Please contact the hotel directly about your pet staying.  

User Information

Please see our Privacy Policy for details on how we use your information.  

Other Terms

The terms, conditions and requirements in the following policies which are to be found on the The Carlin Boutique Hotel website shall form part of these terms and conditions as if they had been set out here in full. Those policies are:

Errors and Omissions

Any reservation made on the The Carlin Boutique Hotel online booking website is made at your own risk. As you are entering information directly into the Hotel reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. The Carlin Boutique Hotel will not be held responsible nor will The Carlin Boutique Hotel accept any financial liability for any errors or omissions in the information provided.

Disclaimers, Liability Policy and Damage

The use of this website is at your own risk. The Carlin Boutique Hotel does not warrant that the website will operate error-free or that this web site and its server are free of computer viruses or other harmful material. If you use this website and your equipment is in need of servicing or replacement or if you lose data or experience any problems, The Carlin Boutique Hotel will accept no responsibility or liability for any damage, losses and costs you may suffer or incur in any circumstances.

In no event or circumstances shall The Carlin Boutique Hotel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even though Carlin Hotel Property Management Limited its affiliates and or any of their suppliers have been advised of the possibility of damages. 

The Carlin Boutique Hotel, to the fullest extent permitted by law, makes no representations or warranties, either express or implied, in relation to:

  • the use of any information, software or software products or goods and/or services contained or referred to in this website
  • any goods andor services offered or provided by any third party provider
  • the type, quality or standard of any goods andor services offered or provided by The Carlin Boutique Hotel or by any third party provider or whether they are or could be fit or used for any purpose (even if that purpose has been made known)
  • The Carlin Boutique Hotel to the fullest extent permitted by law, expressly disclaims and excludes any and all liability to anyone using this website, making any reservation on this website or ordering any goods and/or services using this website. Without limiting the foregoing in any way, this exclusion of liability extends to any economic and consequential losses, any damages and costs, all claims involving personal injury and/or death and all loss, damage or destruction of property

If you acquire the goods or services provided by The Carlin Boutique Hotel for the purposes of business, the provisions of the New Zealand Consumer Guarantees Act 1993 do not apply to the provision of those goods or services

In relation to any goods or services offered by or ordered from third party providers, you should check with the relevant third party provider to see whether any warranties are given and whether any exclusions or limitations apply. The Carlin Boutique Hotel does not act for or represent any third party providers and does not accept any liability in relation to any third party providers or for the goods and/or services that they offer or provide, including (but not by way of limitation) for any acts or omissions of third party providers or for any representations or misrepresentations made by them. You should contact any third party providers direct to request any information or details you may require. 

Jurisdiction

The Carlin Boutique Hotel website and various component parts, including these Booking Terms and Conditions, are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.

Contact Details:

Carlin Hotel Property Management Limited

PO Box 1588

Queenstown 9348

New Zealand

Email: [email protected]

Toll Free +64 3 227 546

Definitions and Interpretation

The terms used in these Terms and Conditions and in the The Carlin Boutique Hotel Web Policy and the The Carlin Boutique Hotel Privacy Policy have the following meanings: 

“The Carlin Boutique Hotel” means The Carlin Boutique Hotel operated by Carlin Hotel Property Management Limited and its subsidiary companies. 

“Terms and Conditions” means the terms and conditions which appear on the website of The Carlin Boutique Hotel at the time you make a reservation or booking using our website. 

“third party providers” and “providers” means any person or entity, other than The Carlin Boutique Hotel, which offers goods or services on this website of The Carlin Boutique Hotel. 

“we” and “our” and “us” means The Carlin Boutique Hotel. 

“website” means this website of The Carlin Boutique Hotel, unless the reference is to the website or a linked website of a third party provider. 

“you” and “your” means you, the person or entity who uses this website of The Carlin Boutique Hotel.

In these terms and conditions:

  • words importing a singular number only include a plural number and vice versa;
  • words importing a gender include the other gender.

The Carlin Boutique Hotel reserves the right to change these Booking Terms and Conditions at any time and without notice.  Any future reservations you may make will be made subject to the terms and conditions which apply at the time a booking is made and you are advised to read all the terms and conditions carefully prior to making any reservation.