We welcome you to The Carlin Boutique Hotel booking website and hope you enjoy your experience. You must read and agree to these terms and conditions as they will apply to your use of our website and any bookings you make with us using our online booking application. The Carlin Boutique Hotel will accept your reservation subject to the following terms and conditions.
The Carlin Boutique Hotel reserves the right to change, modify, add or remove sections of this website and these terms and conditions at any time without notice or liability. If you are a regular user of our online booking application we recommend that you check this website and these terms and conditions on a regular basis, as it is not the responsibility of The Carlin Boutique Hotel to inform you of any changes and any future reservations you make will be made subject to the terms and conditions which apply at the time a booking is made.
Covid19
The Carlin Boutique Hotel are very committed to the safety, health and welfare of our guests and staff. We stringently apply all rules and regulations related to managing Covid-19 as directed by the Government of New Zealand.
These regulations change from time to time and we are continually updating our standards and approach to this evolving situation.
Payment Policy
Advance Purchase reservations – the full reservation amount will be charged to your credit card at the time of booking. Advance Purchase reservations are non-refundable and non-transferable.
Flexible Rate reservations – the full reservation amount will be charged to your credit card 30 days prior to to the arrival date of the reservation. If the reservation is cancelled within 30 days of arrival a cancellation fee equal to 50% of total stay will apply. A 100% cancellation fee for each room night booked will be charged if the cancellation is received within 7 days prior to arrival.
For all reservations, the final amount for payment will be shown in New Zealand Dollars and will be charged to your credit card at the amount shown or converted to your local currency by your credit card company. The Carlin Boutique Hotel is not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.
All other due payments whilst staying at The Carlin Boutique Hotel will be settled in full before the customer checks out.
In the event where the customer’s overdue account is referred to a collection agency and/or law firm, the customer will be liable for all costs incurred.
Cancellation Policy
All reservations at The Carlin Boutique Hotel must be guaranteed by a valid credit card.
If the reservation is cancelled within 30 days of arrival a cancellation fee equal to 50% of total stay will apply. A 100% cancellation fee for each room night booked will be charged if the cancellation is received within 7 days prior to arrival.
Note: Some Special Promotional Hotel Deals and Rates require full payment up front with no cancellations or changes accepted – these are clearly stated on the terms and conditions page for each deal as applicable. In most cases these bookings are non refundable or transferable.
Cancellations may be made by contacting our hotel by email: reservations@thecarlinhotel.com or Tel +64 3 2 CARLIN (+64 3 2 227 546).
The Carlin Boutique Hotel does not warrant or guarantee that all or any deposits or prepayments for goods or services that you may have ordered from any third party providers will be refunded, and will in no way be obligated to make up any shortfall. You must contact any third party providers and make your own arrangements with them.
Refund Policy
In the circumstance that refund needs to be processed by The Carlin Boutique Hotel to the guest’s account, please allow a maximum of 30 days for the refund to be processed. Please note that refund will only be processed on to the same credit card or bank account that the payment was taken originally.
Covid19 Cancellation Policy
All reservations must be fully pre-paid 30 days prior to arrival. Any prepayment made for a reservation which is later cancelled due to Covid-19 travel restrictions will have their non-refundable prepayment transferred to a future date.
The transferred prepayment must be used within 6 months of the original reservation and is subject to availability, but The Carlin Boutique Hotel will do their utmost to find you a new dates. Suite rates may vary from the original reservation.
Waitlist Policy
If your requested room is unavailable, you can ‘Waitlist’ the room. Waitlisted reservations are not guaranteed and are not charged. If the room(s) you have waitlisted become(s) available before the check-in date, you may be contacted to see if you would like to complete your reservation. In this case, more guests may be contacted than there are rooms available and so reservations will be accepted on a ‘first come, first served’ basis.
Guarantee Policy
All reservations require a valid credit card guarantee at the time of booking. The guarantee ensures that your reservation will be held from 4pm on the day of arrival until 10am the following morning.
If you have not arrived at the Hotel by 10am the following day, your booking will be cancelled.
Early Departure
Some reservations have an early departure penalty and some room rates may also require a minimum stay. You may change your check out date without penalty only if your rate and The Carlin Boutique Hotel terms and conditions of your room rate permit this.
Relocations
The Carlin Boutique Hotel retains the right to cancel or relocate any bookings without notice. Any booking cancelled by The Carlin Boutique Hotel is refundable.
Tax Information
New Zealand Goods and Services Tax (GST) is included in all amounts shown and charged to your credit card. The Carlin Boutique Hotel is required by New Zealand law to charge GST on all goods sold or used within New Zealand. The GST rate is 15% and subject to change without notice.
Reservation Limits
By using this website and paying for your reservation by credit card you represent and warrant that you are a minimum 18 years of age to use to use this site and create legal binding obligations for any liability incurred. You agree that you will be personally and financially responsible for the use of this website and for anyone you have supplied your login information to or who otherwise has access to or uses your login information.
The Carlin Boutique Hotel has established limits on the number of rooms that are able to be booked on our website on a single date. This limit will be 2 rooms per booking date.
Should you wish to reserve more than 2 Suites or Rooms atThe Carlin Boutique Hotel on any one date then you should contact the hotel directly on our contact numbers supplied or call (+64) 03 2 227 546.
All rooms are sold on a twin share basis. There will be extra charges applicable if the number of adults in the room exceeds two. Up to two children stay for free provided they are 12 years of age or under, and are using existing bedding in the room. Cots are available free of charge for children under two years of age but linens are additional- please contact the hotel to confirm availability.
Unless otherwise stated charges are for accommodation only and all other charges (such as for food and beverages and other hotel services) will be paid at the completion of your stay at a The Carlin Boutique Hotel
Check In Policy
Check in at The Carlin Boutique Hotel hotels is from 4pm New Zealand time on the day of arrival. You may purchase an early check in prior to 4pm subject to availability. Contact the Guardian Angel on +64 21 227 5461 (+64 21 CARLIN1) or Email: Reservations@thecarlinhotel.com.
You will be required to provide either a credit card number at the time of check in as security for any extra charges you may incur while at the hotel. If you do not have a credit card available at check in then you will be required to provide a pre-authorisation of your expected final balance upon issuance of your key access.
The person registering at check in must be a minimum 18 years of age and at least one adult of 18 years or older staying in booked accommodation room(s).
Check Out Policy
Check out at The Carlin Boutique Hotel is 10am New Zealand time on the day of departure. Late check out is permitted for up to two hours and is chargeable. Please contact Reception for the current two hour late departure charges. The hotel’s decision on any extension of check out time is final. Extra charges may apply for any extension to the check out time at the discretion of the hotel.
If you provided a cash security deposit on arrival, any unused cash deposit will be refunded to the user at check out.
Minors
Persons under the age of 18 must be accompanied by a responsible adult.
Special Requests
The Carlin Boutique Hotel will strive to honour any request for specific rooms types or bed types and will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued by The Carlin Boutique Hotel then your request cannot be guaranteed.
Pets
The Carlin Boutique Hotel is pet friendly for small/medium pets not over 14kg. Our specific Pet Policy applies that requires you to be responsible for your pet, and cover the cost of any damage or cleaning requirements. This may include a holding deposit which may not be refunded. Please contact the hotel directly about your pet staying.
User Information
Please see our Privacy Policy for details on how we use your information.
Other Terms
The terms, conditions and requirements in the following policies which are to be found on the The Carlin Boutique Hotel website shall form part of these terms and conditions as if they had been set out here in full. Those policies are:
Errors and Omissions
Any reservation made on the The Carlin Boutique Hotel online booking website is made at your own risk. As you are entering information directly into the Hotel reservations system, all information entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person entering any information into our online system. The Carlin Boutique Hotel will not be held responsible nor will The Carlin Boutique Hotel accept any financial liability for any errors or omissions in the information provided.
Disclaimers, Liability Policy and Damage
The use of this website is at your own risk. The Carlin Boutique Hotel does not warrant that the website will operate error-free or that this web site and its server are free of computer viruses or other harmful material. If you use this website and your equipment is in need of servicing or replacement or if you lose data or experience any problems, The Carlin Boutique Hotel will accept no responsibility or liability for any damage, losses and costs you may suffer or incur in any circumstances.
In no event or circumstances shall The Carlin Boutique Hotel be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, software products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, even though Carlin Hotel Property Management Limited its affiliates and or any of their suppliers have been advised of the possibility of damages.
The Carlin Boutique Hotel, to the fullest extent permitted by law, makes no representations or warranties, either express or implied, in relation to:
If you acquire the goods or services provided by The Carlin Boutique Hotel for the purposes of business, the provisions of the New Zealand Consumer Guarantees Act 1993 do not apply to the provision of those goods or services
In relation to any goods or services offered by or ordered from third party providers, you should check with the relevant third party provider to see whether any warranties are given and whether any exclusions or limitations apply. The Carlin Boutique Hotel does not act for or represent any third party providers and does not accept any liability in relation to any third party providers or for the goods and/or services that they offer or provide, including (but not by way of limitation) for any acts or omissions of third party providers or for any representations or misrepresentations made by them. You should contact any third party providers direct to request any information or details you may require.
Jurisdiction
The Carlin Boutique Hotel website and various component parts, including these Booking Terms and Conditions, are governed exclusively by the laws of New Zealand and you agree to submit to the exclusive jurisdiction of the Courts of New Zealand.
Contact Details:
Carlin Hotel Property Management Limited
PO Box 1588
Queenstown 9348
New Zealand
Email: reservations@thecarlinhotel.com
Toll Free +64 3 227 546
Definitions and Interpretation
The terms used in these Terms and Conditions and in the The Carlin Boutique Hotel Web Policy and the The Carlin Boutique Hotel Privacy Policy have the following meanings:
“The Carlin Boutique Hotel” means The Carlin Boutique Hotel operated by Carlin Hotel Property Management Limited and its subsidiary companies.
“Terms and Conditions” means the terms and conditions which appear on the website of The Carlin Boutique Hotel at the time you make a reservation or booking using our website.
“third party providers” and “providers” means any person or entity, other than The Carlin Boutique Hotel, which offers goods or services on this website of The Carlin Boutique Hotel.
“we” and “our” and “us” means The Carlin Boutique Hotel.
“website” means this website of The Carlin Boutique Hotel, unless the reference is to the website or a linked website of a third party provider.
“you” and “your” means you, the person or entity who uses this website of The Carlin Boutique Hotel.
In these terms and conditions:
The Carlin Boutique Hotel reserves the right to change these Booking Terms and Conditions at any time and without notice. Any future reservations you may make will be made subject to the terms and conditions which apply at the time a booking is made and you are advised to read all the terms and conditions carefully prior to making any reservation.
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